mk999 Privacy Policy

mk999 ("we", "the service") is a platform committed to protecting players' personal information. This Privacy Policy takes effect from the moment you use the mk999.im website and explains how the data you provide is collected, stored, and protected.

Continued use of the service is taken as your agreement to the terms of this policy. If you have read this policy and do not agree, please stop using the service. If you have any questions, you can contact us at [email protected].

This includes information you provide when registering an account, making payments, or contacting customer support:

• Full name and date of birth (to verify you are 21 or older)
• Email address
• Phone number
• Payment information (KBZPay, Wave Money, AYA Pay, CB Pay)
• Copy of NRC or national ID card submitted for identity verification

Technical data is also automatically recorded when you use the service:

• IP address and browser type
• Device model and OS version
• Pages visited and click history
• Game play history and deposit/withdrawal records
• Session cookies and activity tokens

mk999 services are for adults aged 21+ only. We do not knowingly collect personal information from anyone under 21. If we discover that we have done so, we will delete it immediately.

We use your information for the following purposes:

• Account registration, verification and management
• Processing deposits and withdrawals
• Maintaining game history records
• Security checks and fraud prevention
• Customer support (live chat and email)
• Legal and regulatory compliance
• Improving the player experience

We may use your contact information for the following reasons:

• Account security notifications
• Payment confirmations and unusual activity alerts
• Customer support responses to player requests
• Notifications about policy changes and service updates

We may share personal data with third-party service providers who need it to carry out services on our behalf, under our supervision:

• Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay)
• Data storage and technology infrastructure providers
• Fraud prevention and KYC verification services

Third parties we share data with are bound by data protection agreements consistent with this policy. We do not sell or transfer your data to third parties for advertising purposes.

Legal authorities may require us to disclose your personal information in the following circumstances, and we may do so:

• Court order or legal process
• Financial crime investigations
• When reporting cybersecurity threats
• Serious fraud cases

Where legally permitted, we will try to notify you in advance when required to make such a disclosure.

mk999 uses technical measures to protect your data:

• SSL/TLS encryption — protects all data transfers between the website and server
• Password hashing — passwords are not stored in plain text
• Two-factor authentication (2FA) — adds an extra layer of security to account access
• Firewall and DDoS protection
• Vulnerability assessments — regular security testing

Only employees who need access to your data in order to carry out their role may view it ("need to know" principle). All employees are bound by confidentiality agreements.

In the event of a data breach, we will notify affected players and the relevant legal authorities as quickly as possible. We will take immediate emergency recovery action to protect players' assets and personal information.

mk999.im uses the following types of cookies:

• Essential cookies — login session, payment security tokens; cannot be disabled
• Functional cookies — language preferences, game preferences
• Performance cookies — website usage pattern analysis (not personally identifying)

Cookies other than essential ones can be blocked through your browser settings. However, doing so may mean some services are not fully available.

Every player with an mk999 account can request to view the personal information we hold about them. Send your request to [email protected].

You can request that incorrect or incomplete personal information be corrected. Players can update some information directly from their profile settings; for broader changes, please contact customer support.

A player may request deletion of their personal data. However, some data must be retained under legal requirements due to financial transaction records, KYC documents, and regulatory obligations. We will respond by specifying which data can be deleted and which cannot.

We retain your personal data for as long as needed to provide the service, or for the period required by law:

• Active account data — retained for the full duration the account remains open
• Financial transaction records — at least 5 years from the date of account closure
• KYC documents — at least 5 years from the date of account closure
• Customer support communication records — 2 years

mk999 may amend this Privacy Policy at any time at its discretion. Amendments take effect from the date they are published on this page.

For significant changes, players will be notified in advance by email or through a site announcement. Continued use of the service after any changes are made will be taken as acceptance of the updated policy.

For questions about this Privacy Policy, data access requests, or complaints, you can reach us through the following:

• Email — [email protected]
• 24/7 live chat — available in the service

We will respond as quickly as possible after your request is received.